James
Administrative Assistant
About Me
I’m James, a Clinical Psychologist dedicated to guiding individuals toward healing, clarity, and emotional resilience. My work is grounded in evidence-based approaches, and I prioritize creating a supportive, nonjudgmental space where clients feel genuinely heard and understood.
With more than ten years of experience, I focus on helping adults manage anxiety, recover from trauma, navigate major life changes, and improve emotional regulation. I draw from cognitive-behavioral therapy (CBT), mindfulness techniques, and trauma-informed practices—always customizing each therapeutic plan to fit the individual.
At the heart of my practice is the belief that lasting peace and personal growth are achievable. Therapy, to me, is a collaborative process—one where we work side by side to foster insight, connection, and meaningful change.
Professional Focus / Areas of Expertise
Schedule & Calendar Coordination
Client communication and first-point support
Documentation & Data Management
Inclusive & Culturally Aware Service
Trauma-Informed Administrative Support
- Bachelor’s Degree in Psychology – University of Manchester
- Postgraduate Certificate in Health Services Administration
- 8+ years of experience in mental health administration and client support
- Trained in Trauma-Informed Administrative Practices
- Skilled in HIPAA-compliant data handling and EMR systems
James approaches his role with professionalism, warmth, and a deep understanding of client-centered care. His administrative work is guided by a trauma-informed mindset, ensuring that all interactions—whether scheduling, coordinating, or communicating—are handled with respect, confidentiality, and empathy. He values inclusivity, cultural responsiveness, and efficient support systems that empower both clients and clinicians.
Certified Medical Administrative Assistant (CMAA) – NHA
Trauma-Informed Care Certificate – PESI
Mental Health First Aid (MHFA) Certified
Member – Association of Healthcare Administrative Professionals (AHCAP)
Certified in Data Privacy & Information Security for Healthcare (GDPR/HIPAA)
Languages Spoken / Special Skills
- Languages Spoken:
English (fluent), Spanish (conversational) - Special Skills:
Trauma-informed communication, client intake support, culturally responsive service, medical admin systems (e.g., PracticePal, SimplePractice)
